Below are answers to the most commonly asked questions about the program and how to get started using it most easily. Please take a moment to review them so you can get answers to your questions in the fastest possible manner. In the unlikely event that your question is not covered below, please click here to submit a support request with your question and we will get back to you with an answer as soon as possible, typically within 48 business hours.

Is the program something I download or get in the mail?

Whether you instantly download the program material or get it shipped discreetly to your address of choice is completely up to you. If you decide to order the download version that is on the main web page, you will be able to access the private download area immediately after your payment is accepted so you can get started right away. The material can be opened on either PC or MAC, and you may also choose to print the material if desired. We provide instructions on how to download, but don’t worry, it’s VERY easy and if you have any trouble, you can always just let us know and we’re happy to help. With this version of the program, everything will be downloaded right to your computer, nothing will be shipped to your home.

If you need to download the program material again, you can access your private download link from within the “Welcome” email you received after you ordered, the link will remain active for three days from the day you order.

If you decide to order the printed version of the program by clicking one of the “Print Version” links on the web page, the complete program will be discreetly sent to your shipping address in both printed and CD format.

If you ordered the wrong version by mistake, you can easily upgrade to the print and CD version of the program you ordered by paying the balance between the two versions via the link from within the “Welcome” email you received after you ordered. Once we receive your payment to upgrade, we will ship you the program as we typically would.

IF YOU DID NOT RECEIVE YOUR WELCOME EMAIL IN YOUR INBOX, PLEASE CHECK YOUR SPAM OR JUNK FOLDER AND AND BE SURE TO ADD US TO YOUR SAFE SENDERS OR WHITE-LIST SO YOU RECEIVE ALL FUTURE EMAILS WITH VALUABLE INFORMATION AND BONUSES!

What do I need to use the program?

Usually you don’t need anything at all. If you order the download version of a program, you likely have everything you need to use the program either on your computer already, or it is provided for you as part of the program. There is nothing extra you need to buy in order to use the program, we make sure you have everything you need. If you order the printed version of the program, everything you need will be included in the mail along with your program material.

What shipping method is used and how long will my package take to arrive?

If you order the printed version of a program, it will ship via USPS from our shipping facility in Indianapolis, Indiana very quickly, sometimes within just a few hours. How long it takes to arrive once it leaves our facility is largely out of our control and up to the post office, but it should arrive in the same time frame it would take any other standard piece of First Class US mail and arrive at your designated address. We ask that you allow two business weeks for domestic shipping and three weeks for international, but rest assured it usually arrives much faster than that. No other shipping methods or rush shipping is available at this time.

If I order, when will I get the program?

If you order the download version, you will receive it immediately after payment from our secure download area, if you order the printed version, then it will usually leave our shipping facility within 48 hours. Shipping times vary on your location, but it ships from Indiana and usually arrives very quickly via USPS 1st Class Mail. If you need to download the program material again, you can access your private download link from within the “Welcome” email you received after you ordered.

IF YOU DID NOT RECEIVE YOUR WELCOME EMAIL IN YOUR INBOX, PLEASE CHECK YOUR SPAM OR JUNK FOLDER AND AND BE SURE TO ADD US TO YOUR SAFE SENDERS OR WHITE-LIST SO YOU RECEIVE ALL FUTURE EMAILS WITH VALUABLE INFORMATION AND BONUSES!

I’m having trouble opening the program or am getting an error that the files or unsupported or corrupt, can you help?

Absolutely, but typically you may receive errors such as those because the program wasn’t extracted properly after download. It can be most easily and quickly corrected by following the instructions below, which are also in the download area:

On a PC or Windows based computer, simply right click on the program folder and choose “extract” or “unzip”. After the files extract, they should work properly.

On a Mac, you should only need to double click the files and they should extract on their own.

Please be sure you are then opening the UN-extracted files and not the originals.

Is my payment secure and my information safe?

Absolutely. You know your payment and personal information is 100% secure because we use SSL (Secure Socket Layers). When your credit card information is processed, it is encrypted so no third party can ever see them and we will NEVER rent, sell, or share your information with anyone.

Can I mail in payment instead of paying online?

I’m sorry, we only currently accept online payments.

Is the program appropriate for my situation?

Unfortunately, because everyone and every situation is unique, we don’t feel it would be appropriate for us to give advice on a case by case basis. I would encourage you to read the main web page and decide if you feel what we offer is something that would be a good fit for your situation and needs. Don’t forget that we also offer our 60 day guarantee so if you try the program and feel it’s not what you expected, you can simply take advantage of our return policy.

Do you offer phone support?

We don’t offer phone support, but if your question isn’t answered in our FAQ, you can always submit a ticket to our help desk and we will be in contact with you via email shortly.

Do you ship internationally?

Yes, we ship worldwide.

I don’t want to download the program, can you ship it to my address?

Yes, just be sure you order the printed version of the program and not the download version.

How is the program shipped?

The print version of the program is shipped via United States Postal Service, in a plain white box, with the return address being that of our shipping facility. It makes no mention of the contents.

Do you offer rush delivery options?

We’ve found that the program usually arrives quickly enough where that is not necessary so we only offer a single shipping option. If you choose the download version of the program, you can have it immediately.

Can I put the program audio on a CD?

Yes, you will have the audio files and you can put them on a CD, iPod, or whatever you like.

Can I print the program out if I get the download version?

Sure, you can print it out easily from any printer.

Can I access the program and download area from any computer or only the one I order from?

You can access and download the program from any computer you like.

Can I access the program on a Mac?

Absolutely. It is completely Mac compatible.

I’m not good at using computers, is it hard to download?

After you order the Program you will be taken to the download area, where you will be given complete and detailed instructions on how to download your material, but most people don’t need them, you only have to be able to click a link. If you have problems, we can always assist you, or if you prefer the print version be shipped to your address, you can order that as well if you’re more comfortable with that format.

Will I be able to play the CD’s in my car if I order the print version of the program?

Yes.

Can I play the audio files on my iPod?

Yes, you simply need to import them into your mp3 player.

Can I burn the audio files to a CD to play in my car?

Yes.

What is your return policy?

If at any time within 60 days of purchase you don’t feel the program is what you want or expected, simply let us know and we’ll refund your money. It’s that simple. If you’ve ordered the printed version, just send it back to us in its entirety postmarked within 60 days from your order date. No fine print, no hassles.

How do I return the program if I’m not satisfied?

It’s simple. If you get the print version, just send it back in the box it came in to the address it came from within 60 days of ordering and when it’s received you’ll be issued a refund. If you get the download version, you can simply open a support ticket and we will begin the return process. There’s no hassles or fine print, we only get a small handful or returns, so we’re more than happy to take it back if you decide it’s not right for you or your needs.

What if the program doesn’t help?

If you’re not satisfied with the program for any reason, or no reason at all, simply take advantage of our guarantee and get a refund any time within 60 days of ordering, you really have nothing to lose.

Getting a refund is simple. If you get the print version, just send it back in the box it came in to the address it came from within 60 days of ordering and when it’s received you’ll be issued a refund. If you get the download version, you can simply open a support ticket and we will begin the return process. There’s no hassles or fine print, we only get a small handful or returns, so we’re more than happy to take it back if you decide it’s not right for you or your needs.

How long does it take to see results?

Everyone is different and has different starting points, and one of the biggest variables in your progress with any self-help program will be the amount of effort you put into it! Ultimately every person and situation is too unique for us to say how quickly you will see results and what the extent if the results will be. Your progress will be determined by a number of things, including whether or not you follow the program instructions!

What is an mp3 file?

An mp3 file is simply an audio file you can play on your computer, many stereos, and devices such as iPod’s. It is a very common audio file format that virtually any computer can play without any problem and is easily converted for different uses.

What is a PDF?

A PDF file is very common file format that uses the free software Adobe Reader, which you probably already have on your computer. If not, you can get it free at www.adobe.com.

What is your success rate?

We’ve had a tremendous amount of positive feedback on our program material, but due to the nature of the program and everyone’s individual starting points, along with the subjectivity of “success” as it relates to something as complex as anxiety, we don’t feel it’s appropriate to quote a particular numerical percentage.

How does the program work?

It is difficult to summarize a comprehensive program in a few sentences, but at its most basic, the goal of the program is to train your mind to react different to your feelings of anxiety than it does now. Currently, you may react instinctively and seemingly without thought to your anxious feelings and it can seem out of your control. What the program aims to do is help you understand what you are specifically afraid of (it’s probably not what you think), how to stop your reaction of excessive anxiety or panic, and how to develop a customized plan for overcoming your anxiety. In addition, there are many exercises and techniques you will work through in the program that may help you decrease your stress and anxiety generally, even when you’re not confronting a feared situation. What we think makes the program so unique and powerful, is that the material was developed with the goal of accomplishing all of this as quickly and as easily as possible, without unnecessary complexity.

Can you recommend any therapists or psychologists in my area?

I’m sorry, but we can’t make recommendations to individual therapists.